Effective Date: January 1, 2025 | Operator: Wuxi Hengshui Machinery Co., Ltd. | Website: hxcylinder.com
1. Information We Collect
We collect personal information you voluntarily provide when you submit an inquiry form, download product materials, or contact us directly. This includes:
- Contact information: Name, company name, job title, email address, phone/WhatsApp number, and country.
- Inquiry content: Product specifications, technical requirements, purchase quantities, delivery requirements, and messages included in your inquiry forms.
- Technical data: IP address, browser type, operating system, referring URLs, pages visited, and browsing data collected via cookies.
- Communication records: Records of correspondence when you contact us by email, WhatsApp, or through the website.
We do not knowingly collect data from individuals under 16 years of age. Our services are directed at business professionals and procurement personnel.
2. How We Use Your Information
- Respond to inquiries: Process and reply to product enquiries, quotation requests, and technical questions.
- Fulfil business transactions: Prepare quotations, manage orders, arrange shipment, and communicate regarding ongoing transactions.
- Send product information: With your consent, send product catalogues, technical updates, and promotional materials relevant to hydraulic cylinders.
- Improve our website: Analyse usage patterns to improve the functionality and content of our site.
- Legal compliance: Retain records required by Chinese export regulations, tax law, and applicable international trade regulations.
3. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share data with:
- Service providers: Web hosting, email delivery, and analytics platforms subject to confidentiality obligations.
- Freight and logistics partners: Company name, delivery address, and contact details for shipment purposes only.
- Legal authorities: If required by applicable law or court order.
- Business transfers: In the event of a merger or acquisition, subject to appropriate confidentiality agreements.
4. Cookies and Tracking Technologies
We use three categories of cookies:
- Strictly Necessary: Essential for website function. Cannot be disabled.
- Analytics: Help us understand how visitors interact with our site (e.g. Google Analytics). Only activated with your consent.
- Marketing: May be used in future for relevant advertising. Not currently active.
Manage preferences via the Cookie Consent banner or your browser settings. See our Cookie Policy for full details.
5. Data Retention
- Inquiry data: 3 years from date of last contact.
- Order and transaction records: 7 years (Chinese tax and commercial law).
- Analytics data: Aggregated and anonymised, may be retained indefinitely.
- Marketing consent records: Until consent is withdrawn, plus 1 year for compliance.
6. Your Privacy Rights (GDPR & Equivalent)
Depending on your country of residence, you may have the right to: access, rectify, erase, or port your personal data; object to processing for direct marketing; and withdraw consent at any time. To exercise any right, contact us at sales@wx-hxy.com. We respond within 30 days. EU residents may also lodge a complaint with their national data protection authority.
7. International Data Transfers
Wuxi Hengshui Machinery Co., Ltd. is based in the People's Republic of China. Data submitted through this website is transferred to and stored in China. For EU/EEA transfers, we take appropriate safeguards in accordance with applicable data protection law. By submitting an inquiry you acknowledge that your data will be processed in China for the purposes described in this policy.
8. Security
We implement SSL/TLS encryption, restricted access controls, and regular security assessments. No method of internet transmission is 100% secure; we cannot guarantee absolute security.
9. Changes to This Policy
We may update this Privacy Policy periodically. The updated policy will be posted on this page with the revised effective date. Continued use of our website after changes constitutes acceptance of the updated policy.
10. Contact Us
- Company: Wuxi Hengshui Machinery Co., Ltd.
- Email: sales@wx-hxy.com
- WhatsApp: +86 133 8224 8877
- Address: Wuxi, Jiangsu Province, People's Republic of China